“This paper has shown that GenAI is not fully capable of identifying terms that may be ambiguous for readers; consequently, its ability to define or explain such elements is limited. Likewise, its aptitude to ‘choose familiar, legally accurate words’ is also compromised, especially in view of the training-based nature of its responses.
Indeed, the six chatbots under scrutiny did not show the ability to interpret legal terms in context and legal subtleties accurately. Users need certainty and clarity when addressing legal concepts.
Therefore, chatbots are currently unsuitable for the easification or disambiguation of legal communication and making it understandable and usable for its intended audience.
Although AI may seem to provide sensible responses, inexactness and approximation come to the fore when analysing outputs in detail. This means that AI-generated responses are not reliable and consistent, as they can differ from one query to another.”
Giampieri, P., “Can GenAI identify and disambiguate legal polysemous terminology? a critical analysis in light of ISO 24495-2:2025 on legal communication” (2026) Iura & Legal Systems
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